What we keep, and why.

Who we are

You Betula Environmental Inc. is a beaver coexistence and wetland science firm based in Lethbridge, Alberta, working across Canada. This policy covers youbetula.com and the ways you contact us through it. We follow Alberta's Personal Information Protection Act and Canada's federal privacy law, PIPEDA.

What we collect

Only what you give us. The contact form asks for your name, email address, phone number (optional), province or territory, a municipality or land location, what the message is about, the message itself, and any photos you choose to attach. Photos travel with the message to the same inbox and nowhere else. If you email or call us instead, we keep that correspondence the way anyone would.

The web server keeps standard access logs (the pages requested, the time, and the IP address of the request) for security and troubleshooting. The form handler records the IP address a message came from, to help us tell real inquiries from spam.

What we do with it

We use your details to reply, to book a consult or site visit, to write a quote or a plan, and to deliver the work you ask for. If you ask about a workshop, a product or a research project, the same applies. We do not use your details for advertising, and we don't add you to a mailing list.

Who sees it

Messages from the form are emailed to damquestions@youbetula.com and stored in that mailbox. Our email and web hosting providers process the data on our behalf as part of running the mailbox and the site. We don't sell personal information, ever, and we only share it where the law requires it or where you've asked us to, for example with a partner crew on a job you've hired us for.

Cookies and analytics

None. The site sets no cookies, runs no analytics and loads no third-party trackers. Your browser may store one small flag so the opening animation plays once per visit; it holds no personal information and is gone when you close the tab.

Photos and video

The people in the photos on this site are our crew, our clients and our partners, shown with their permission. Field photos name places only where the landowner is fine with it. If you're in a photo and would rather not be, email us and we'll take it down.

How long we keep it

Inquiries that don't turn into work are deleted within two years. Records for work we've done are kept as long as our professional and tax obligations require, then deleted. Server logs roll over on the hosting provider's schedule, typically within a few weeks.

Your choices

You can ask what we hold about you, ask us to correct it, or ask us to delete it. You can withdraw consent to being contacted at any time. Email damquestions@youbetula.com and we'll sort it out, normally within thirty days. If you're not satisfied with how we handled it, you can contact the Office of the Information and Privacy Commissioner of Alberta or the Office of the Privacy Commissioner of Canada.

Questions

Kirby England, President & Principal Wetland Ecologist. damquestions@youbetula.com · (403) 915-8093 · Lethbridge, Alberta.